Question 1

How long does a landlord have to fix repairs in Australia?

Accepted Answer

Timeframes vary by state and urgency. Emergency repairs (no hot water, gas leaks, flooding, broken locks) must be fixed within 24-48 hours. Non-urgent repairs typically must be addressed within 14-28 days depending on your state's Residential Tenancies Act.

Question 2

What is considered an emergency repair in a rental property?

Accepted Answer

Emergency (or urgent) repairs include: burst water pipes, blocked or broken toilet (if only toilet), gas leaks, dangerous electrical faults, flooding, serious storm damage, failure of hot water system, broken locks or security faults, and failure of essential services like heating in winter.

Question 3

What can I do if my landlord won't fix repairs?

Accepted Answer

First, put your request in writing (email or letter) to create a paper trail. If ignored, send a formal maintenance request citing your state's tenancy legislation. If still unresolved, contact your state tribunal (NCAT, VCAT, QCAT, etc.) to lodge a complaint or application for repairs. You may also be entitled to a rent reduction.

Question 4

Who is responsible for mould in a rental property?

Accepted Answer

Landlords are generally responsible for mould caused by structural issues like leaks, poor ventilation, or rising damp. Tenants may be responsible if mould results from lifestyle factors like not using exhaust fans or drying clothes indoors without ventilation. If in doubt, the landlord should investigate the cause.

Question 5

Is no hot water an emergency repair?

Accepted Answer

Yes, failure of hot water service is classified as an emergency or urgent repair in ALL Australian states and territories. Your landlord must fix it as soon as possible - typically within 24-48 hours. You should not be without hot water for an extended period.

Question 6

Can I arrange repairs myself and bill the landlord?

Accepted Answer

In most Australian states, if you cannot contact your landlord or agent for an emergency repair after reasonable attempts, you can arrange for a qualified tradesperson to fix it and claim back costs up to a certain amount (usually $1,800-$2,500 depending on state). Keep all receipts.

Question 7

Who pays for pest control in a rental?

Accepted Answer

Generally, landlords are responsible if the infestation existed before you moved in, is caused by structural issues (gaps, cracks), or comes from neighbouring properties. Tenants may be responsible if the infestation is caused by poor hygiene or not disposing of rubbish properly.

Question 8

Is a broken lock an emergency repair?

Accepted Answer

Yes, any fault or damage that makes your rental property insecure is classified as an emergency repair in all Australian states. This includes broken door locks, broken window locks, and damaged security screens. Your landlord must fix it immediately - typically within 24 hours.

Question 9

What should I include in a maintenance request letter?

Accepted Answer

Your letter should include: your name and property address, a clear description of the issue, when you first noticed it, any previous requests you've made, how the issue affects you, reference to relevant tenancy legislation, and a reasonable deadline for response (14 days for non-urgent, immediate for emergencies).

Question 10

Can my landlord increase rent if they make repairs?

Accepted Answer

No, landlords cannot increase rent simply because they made repairs. Maintaining the property in good repair is their legal obligation under the Residential Tenancies Act. Rent increases must follow the rules in your state (usually only once per year with proper notice).

Question 11

What if repairs aren't done and I want to break my lease?

Accepted Answer

If the property becomes uninhabitable due to serious disrepair and the landlord refuses to fix it, you may have grounds to terminate your lease early. However, you should first document everything, make formal written requests, and consider applying to your state tribunal. Get advice from your local tenants' union before breaking your lease.

Question 12

Do I have to let the landlord or tradespeople into my property for repairs?

Accepted Answer

Yes, you must allow reasonable access for repairs. However, the landlord must give proper notice (usually 24-48 hours for non-emergencies) and visits should be at reasonable times. For genuine emergencies, they may enter without notice to prevent damage or danger.

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